Our mission is to make document processes easy and more secure for all while trying to save our planet in the process. Every so often, we run into like-minded companies who share our core beliefs and are also building cool products.

We’d like to take a moment to introduce Skyetel. They are on a mission to make VoIP communication awesome by delivering rock-solid SIP trunking powered entirely by renewable energy. We think this is nothing short of awesome and falls right in line with our own mission. Skyetel offers local numbers and toll free numbers for businesses to receive incoming calls. They also provide setup and configuration of Skyetel trunks for inbound and outbound calling.

In addition to being friendly toward our planet, here are some tidbits on Skyetel:

• Owned by an awesome group of people led by President Chris Bardos (more on their team here)

• They’ve maintained 100% uptime since 2014 (their founding)

• Robust feature set (more here) Skyetel supports outbound calls and SMS messages, making it a comprehensive VoIP solution. During the setup process of API keys for SMS messaging, remember to click save after entering the necessary information in the settings.

• Great documentation

• Award-winning customer support for the last 3 years

• Great relationship pricing

About Skyetel

Skyetel is a leading VoIP provider that has been delivering innovative SIP trunking services to customers across North America since its founding in 2014 in Vancouver, WA. Known for its reliability and high-quality VoIP solutions, Skyetel has become a trusted partner for businesses and individuals alike. The importance of two-way audio in SIP trunking cannot be overstated, and Skyetel ensures high-quality audio transmission to address this critical need. Their user-friendly dashboard makes it incredibly easy for customers to configure trunks and DIDs immediately, ensuring a seamless experience. With a strong emphasis on customer service and support, Skyetel ensures that their customers always have the assistance they need to make the most of their VoIP services. Skyetel differentiates itself from typical VoIP providers by focusing on unique features and a robust system architecture, including the configuration of endpoint groups and a decentralized network to enhance call reliability and security.

Skyetel Network and Infrastructure

Skyetel’s network and infrastructure are meticulously designed to provide top-notch VoIP services to its customers. Built on a multi-tenant SIP trunking platform, Skyetel allows resellers to effortlessly connect with Vodia and other PBX systems. Their strategically located data center ensures low latency and high uptime, making it easy for customers to make and receive calls without any hiccups. The network is also capable of handling high volumes of traffic, making it an ideal solution for businesses with substantial call volumes. This robust infrastructure guarantees that Skyetel customers can rely on consistent and high-quality communication.

Documo + Skyetel SIP Trunk = Awesome

Skyetel has built an awesome integration with Documo that went live today!  Skyetel users have the ability to route Skyetel numbers directly to Documo without having to port into our network. Users can also send an SMS message using Skyetel’s platform.

As most of you already know, we are hell-bent on making fax work well. We’ve tested with Skyetel’s network and have come away impressed with their reliability and quality. We’ve decided to waive our SIP-forwarding minimum (usually $3k/month) for Skyetel customers who wish to use their numbers with Documo. If you are a Skyetel customer, please contact us to enable this feature. For more information on Skyetel SIP trunking visit Skyetel.com

Configuration and Setup

Configuring and setting up your Skyetel account is a straightforward process designed to get you up and running quickly. Start by creating an account on the Skyetel website and activating it. Once your account is active, you can dive into configuring your SIP trunk and DIDs through Skyetel’s intuitive dashboard.

To configure your SIP trunk, you’ll need to provide your internal IP address and specify the IP addresses that are allowed to connect to your Skyetel account. This ensures secure and controlled access to your VoIP services. Additionally, you can set up your outbound calls by specifying the caller ID number you wish to use, ensuring your outgoing calls are easily identifiable.

Skyetel also offers a range of APIs and API keys, enabling seamless integration with other applications and services. These APIs allow you to automate tasks such as provisioning DIDs, configuring SIP trunks, and sending SMS messages, making your communication processes more efficient.

Pricing and Plans

Skyetel offers a variety of pricing plans tailored to meet different business needs, all based on a flexible pay-as-you-go model. This means you only pay for the services you use, providing cost-effective solutions for businesses of all sizes.

Their pricing plans include essential features such as toll-free numbers, local numbers, and SMS messaging. For customers who commit to a certain level of usage, Skyetel offers attractive discounts, making their services even more affordable.

For businesses with specific requirements, Skyetel provides custom pricing plans. These plans can be tailored to include features like dedicated support and customized reporting, ensuring that your unique business needs are met effectively.

Security and Reliability

At Skyetel, security and reliability are paramount. The company has implemented comprehensive measures to protect its customers’ data and communications. Their network provides end-to-end encryption, ensuring that all calls and data are secure from unauthorized access. Skyetel also boasts a robust disaster recovery plan, which guarantees that customers can continue to make and receive calls even during an outage. Additionally, their network is monitored 24/7 by a team of experienced engineers, who are always ready to swiftly resolve any issues that may arise. This commitment to security and reliability ensures that Skyetel customers can trust their VoIP services to be both safe and dependable.

Support and Resources

Skyetel is committed to providing exceptional support and resources to help you maximize the benefits of your account. Their support team is available 24/7 to assist with any questions or issues you may encounter, ensuring you always have the help you need.

In addition to their dedicated support team, Skyetel offers a wealth of online resources, including a comprehensive knowledge base and a community forum. These resources are invaluable for troubleshooting common issues and learning how to make the most of your Skyetel account.

For customers who require additional assistance, Skyetel provides customized training sessions and dedicated support services. This ensures that all customers, regardless of their technical expertise, can effectively use and benefit from Skyetel’s VoIP services.

Audio and Call Quality

Skyetel’s network is engineered to deliver superior audio quality and reliable call connections. Their data center is located in a secure facility and is connected to multiple Tier 1 networks, ensuring that your calls are always connected quickly and reliably.

To help you maintain high call quality, Skyetel offers a range of features for troubleshooting audio issues. Real-time monitoring and reporting tools allow you to identify and resolve issues swiftly, ensuring minimal disruption to your communication.

Skyetel also provides best practices and guidelines to help you optimize your audio and call quality. These include tips on configuring your SIP trunk and DIDs, as well as troubleshooting common issues, ensuring that your communication with the outside world is always clear and reliable.