DirectRx, an independent specialty pharmacy serving forty-six states across the U.S., faced critical challenges with its existing fax system. Their internet-based fax provider was failing to meet necessary HIPAA security standards, placing the pharmacy at risk of serious data breaches and regulatory violations.

The pharmacy was also experiencing frequent service outages, dropped faxes, and slow transmission times, forcing its staff to spend valuable time troubleshooting fax problems. These problems disrupted the pharmacy’s daily operations and impacted its ability to promptly serve doctors and patients.

DirectRx chose Documo’s cloud fax solution because it offered them the ideal combination of built-in HIPAA compliance, unsurpassed data security, reliability, and cost savings. Documo ensured that the transition was as seamless as possible, providing a clear plan for system setup, data migration, staff training, and ongoing support. The integration process went smoothly, with the Documo team working closely with DirectRx staff the entire time to ensure there were no disruptions in daily operations.