Introduction
Let’s take a closer look at Documo and Upland InterFax to see how they compare. The right cloud fax solution can be difficult to find, given the many providers available. Some focus on modern software innovation, while others rely on legacy telecom infrastructure, making it hard to determine which solution truly meets your needs.
Before choosing a solution, it’s important to understand the key players in the space. Documo and Upland InterFax are two of them. Let’s take a closer look at what they offer and how they align with your business goals.
Table of Contents
Who is Documo?
Documo leads the cloud fax and intelligent document processing industry. Supported by forward-thinking investors like Radian Capital and Arthur Ventures with billions in assets under management, Documo has revolutionized a legacy telecom market, serving thousands of customers.
Who is Upland InterFax?
Upland InterFax is owned and operated by the Public Company, Upland (NASDAQ: UPLD). Upland InterFax was a bolt-on acquisition for Upland in 2018. Acquiring many similar companies is a common way that public companies grow their top line while focusing on cost synergies to improve the bottom line of both businesses.
Documo vs. Upland InterFax: Feature Breakdown
Comparing cloud fax solutions involves assessing their features, ideally through a free trial. Here’s a breakdown of how Documo and Upland InterFax stack up:
- Documo: Pioneers in cloud fax and document automation, backed by innovative investors.
- Upland InterFax: Is a product of a public company roll-up focused on fax telecom and not innovation.
Let’s see how that shows up on a feature matrix:
What are customers saying about Documo compared to Upland InterFax?
The good news is nowadays customers get to say what they feel about products on review sites. G2 Crowd is a great resource for that. When reviewing customer feedback, Documo had a total of 147 reviews and Upland InterFax had 108.
Source: G2 Crowd, March 28th 2025
Source: G2 Crowd, March 28th 2025
Key Advantages of Documo Over Upland InterFax
When you look at all the features, customer reviews, and data in the market, there are four key advantages Documo has over Upland InterFax.
Documo is an API-first solution, making it the best choice for developers and product managers who need seamless integrations. Developers can immediately recognize a well-designed API, and we encourage you to test both. Just as important, try calling the support teams. Documo provides responsive, knowledgeable support, while Upland InterFax’s API service may leave you navigating telecom/public company-style customer service.
Software vs. Telecom
Documo is a software-first company, dedicated to innovation and continuous feature development. In contrast, the majority of Upland InterFax’s revenue comes from telecom and legacy fax services, shaping their focus. While Documo pushes the industry forward with new features released daily, Upland InterFax focuses on maintaining its telecom foundation. Additionally, Upland owns multiple products from PSA to Fax, reflecting a public company strategy centered on acquisitions rather than true innovation.
Features That Solve Real Problems
Documo provides a seamless experience across cloud fax, e-signatures, EHR integrations, and intelligent document processing – designed to streamline workflows and reduce the inefficiencies of traditional faxing. Upland InterFax offers a range of features, but many were acquired through acquisitions and later retrofitted. This approach prioritizes revenue expansion over improving the customer experience.
The Four Essential Fax Questions
Every cloud fax solution should be evaluated on four core principles. Documo outperforms Upland InterFax on all of them:
Is it reliable?
Documo delivers the most dependable faxing service.Is it compliant?
Every Documo plan is HIPAA-compliant by default.Is it secure?
With bank-grade security, Documo safeguards sensitive data.Is it priced right?
Documo offers the most scalable and transparent pricing in the market.
API-First Approach with Exceptional Support
Documo is an API-first solution, making it the best choice for developers and product managers who need seamless integrations. Developers can immediately recognize a well-designed fax API, and we encourage you to test both. Just as important, try calling the support teams. Documo provides responsive, knowledgeable support, while Upland InterFax’s API service may leave you navigating telecom/public company-style customer service.
Reach out directly to Documo, we would be happy to help answer any questions. We also have tons of resources like API documentation, white label pricing tools, and a free trial to test out our solution. We look forward to hearing from you!
