Is your healthcare organization still living in the dark ages – sending faxes with outdated equipment, praying the entire document will transmit all at once while fielding complaints when faxes go missing? Many healthcare facilities struggle with outdated fax systems, which hampers their ability to provide good care that requires impeccable communication. Unfortunately, some healthcare organizations struggle to reconcile their old ways of faxing with the faster, more efficient and reliable solution of cloud faxing.
Of course, with a need for impeccable security, HIPAA compliance, ease of use and adaptability, healthcare organizations have very specific needs for their cloud fax solutions, and choosing which service is best can be a challenge. The initial selection process likely begins with a side-by-side comparison of features and capabilities, pricing and reviews, but you still might be left saying, “Yes, but can it do this?”
To help you see how Documo applies to a broad spectrum of real-world applications, we’ve compiled these case studies to demonstrate why Documo is the ideal solution to help your healthcare organization live in the future. Because, yes, chances are we can do this, whatever this is!
Introduction to Documo in Healthcare
In the fast-evolving landscape of healthcare technology, Docum,o stands out as a game-changer. This innovative mobile fax solution allows healthcare professionals to send and receive faxes directly from their mobile devices, revolutionizing the way healthcare providers communicate. By making it easier to share medical information and coordinate care, Documo has become an indispensable tool in the healthcare industry. It not only enhances patient care but also streamlines workflows and reduces operational costs, making it a vital asset for any healthcare organization looking to stay ahead in today’s competitive market.
Learn how Documo launched these healthcare organizations forward:
Lumeca – Integrated Documo’s API into their telehealth platform.
Who they are:
Lumeca is a technology company that provides remote access to locally licensed doctors via audio and video communication. They also offer a B2B solution that physicians use to conduct virtual consultations and access a number of other useful tools for healthcare providers.
The problem:
Lumeca had been using a fax solution was buggy and unreliable. They were unable to improve the service they had because the provider was discontinuing services.
The Documo solution:
Documo partnered with Lumeca to transition customers to a reliable and effective solution. Documo’s developer-friendly API made it easy to programmatically access data in their electronic health record system, populate fields in a PDF, and send those mission-critical documents to their destinations.
What they had to say:
“We built our own EMR as part of our system. As much as we wanted to move to a fully electronic system, we realized fax is still the way to go in this industry. So instead of buying a fax machine, we decided to implement a service that would input fields programmatically from the EMR into a PDF and fax it off to the destination.”
-VP of Product Levi Hamilton
Direct RX – Chose Documo as a cost-effective, HIPAA-Compliant solution for healthcare providers.
Who they are:
DirectRx is an independent specialty pharmacy serving 46 states across the United States.
The problem:
They needed a cloud fax service that had top security and was HIPAA compliant.
The Documo solution:
DirectRX was happy to learn Documo has been strategically designed to keep documents safe with advanced encryption while adhering to strict HIPAA guidelines. Documo ensures the accuracy and security of electronic health records, minimizing errors and ensuring data accuracy. Rather than assuming one-size-fits-all, Documo has a variety of pricing plans to fit any need and also creates custom plans when needed. Not only did Documo meet all the safety and pricing requirements of DirectRX, it also integrated into their current workflow so no processes were interrupted during the transition.
What they had to say:
“Documo had the best technology and product features.”
-Director of Operations Heather Monte
Grafton – Specifically selected Documo for superior customer support.
Who they are:
Grafton is a non-profit 501(c)(3) business that educates patients and provides care for adults and children with complex behavioral health challenges.
The problem:
Medical institutions had been using a system with old fax machines, and when they received new regulations to stay compliant, they knew they needed to upgrade to a digital fax system. Understanding they would need assistance transitioning from traditional fax to cloud fax, they prioritized customer support in their choice to use documo.
The Documo solution:
Grafton tested several cloud fax services, but ultimately chose Documo based upon their positive customer service experience. In fact, the team at Documo went out of their way to build new custom features within the portal to support Grafton’s unique use case.
What they had to say:
“We knew great support would be essential, so we tested it out before signing with Documo. And they were absolutely phenomenal!”
-IT Director Rachel Green
Grand Strand Dermatology – Used Documo to streamline workflows and create verifiable audit trails for electronic health records.
Who they are:
Grand Strand Dermatology is a dermatology clinic in Myrtle Beach, SC, and has been in operation since 2000.
The problem:
They had been using traditional fax machines which they found to be unreliable, difficult to use and a waste of time and resources.
The Documo solution:
After comparing 5-6 competitors, GSD chose Documo for its cost-effectiveness and ease of use. Documo has streamlined the clinic’s workflows by integrating with medical devices, improved fax reliability and provided verifiable audit trails.
What they had to say:
Fax is quicker now. We don’t use paper near as much. Getting faxes in and put in the patient’s chart is instantaneous, so Documo has really helped to streamline our processes.”
-Clinical Manager Michael Barnhill
Medical Center Barbour – Modernized its infrastructure with Documo.
Who they are:
For over 50 years, Medical Center Barbour has been serving Eufaula, Alabama. This hospital provides services ranging from inpatient and surgical services to radiology, laboratory, and behavioral health services for senior citizens.
The problem:
This facility was way behind the times, using traditional fax and paper processes. They had been getting complaints from doctors and patients about faxes not being sent or being incomplete.
The Documo solution:
Documo has revolutionized their faxing system by simplifying the process, saving staff members time, and ensuring faxes are properly sent and received. By modernizing healthcare systems’ infrastructure, Medical Center Barbour faxes hundreds of pages at a time (multiple times each day), so this new system has modernized its office infrastructure.
What they had to say:
“We didn’t have fax machines in our offices and we’d have to get up and go to another room and wait to fax things (and I fax all day long). We usually fax a lot of pages too, so I save a lot of paper not printing these things off. It makes my job a lot easier. My staff doesn’t have to get up from their desks to fax, they can just do it directly from their computers, and that saves us a lot of time every day.”
-HIM Director Renae Farley
Improving Patient Care with Documo
When it comes to patient care, Documo offers numerous advantages, especially in the realms of telehealth and remote care. By enabling healthcare providers to quickly and securely share medical information, Documo ensures better coordination of care and minimizes the risk of errors. For instance, a primary care physician can effortlessly send a patient’s medical history to a specialist via Documo, ensuring that the specialist has all the necessary information to deliver high-quality care. Additionally, Documo can be used to transmit test results, medication lists, and other critical patient data, empowering healthcare providers to make well-informed decisions swiftly. This seamless exchange of information is crucial for enhancing patient care and improving health outcomes.
Documo in Telehealth and Remote Care
In the context of telehealth and remote care, Documo proves to be an invaluable tool. Healthcare providers often need to communicate with patients and other professionals remotely, and Documo facilitates this by ensuring secure and reliable communication. For example, a patient can use Documo to send their medical history to a telehealth provider, who can then use that information to offer personalized care and advice. Similarly, healthcare providers can send patients their test results, medication lists, and other important medical information via Documo, making it easier for patients to manage their care remotely.
Moreover, in remote patient monitoring scenarios, Documo can be used to transmit patient data such as vital signs and medication adherence to healthcare providers. This enables providers to monitor patients remotely and make necessary adjustments to their care plans. By improving communication and coordination, Documo ensures that patients receive high-quality care, even when they are not physically present in a healthcare facility. Overall, Documo is an essential tool for enhancing patient care, particularly in telehealth and remote care settings, by enabling secure and efficient communication.
How far and quickly do you want to propel your healthcare organization forward?
To grow your business in today’s competitive market, you have to be as aerodynamic as possible – streamlined for maximum efficiency, reliability, and versatility – all while maintaining top security and compliance. Documo aligns with current healthcare technology trends, ensuring your organization stays ahead in the evolving landscape.
Think about it though – you wouldn’t try flying a Cessna to the moon, so why would you try to propel your business into the future with anything other than a reliable, adaptable, and beautifully designed tool like Documo? The World Health Organization emphasizes the importance of adopting advanced technologies to meet the growing demands and challenges in healthcare.
Whether your healthcare organization is customer-facing or serves those who are, Documo is a mighty solution that can be tailored specifically for your needs.
If you still aren’t sure if Documo is the right fit, feel free to reach out to our sales team to see how we can accommodate your organization.