Company Profile

Cytracom provides enterprise-grade UCaaS (Unified Communications as a Service) for managed service providers (MSPs) and their SMB customers. It offers various communication tools designed to meet evolving business needs. Their offerings deliver cost savings, scalability, and reliability, allowing MSPs and SMBs to streamline operations, reduce overhead, and focus on growth. This commitment to delivering robust, cloud-based solutions is why Cytracom continually seeks complementary technologies that enhance its product line.

We were looking for a cloud fax solution we could trust to bundle with our VoIP offerings. It had to be enterprise-grade, cost-effective, and easy to use.

– Zane Conkle, CEO

The Problem

Cytracom was missing out on valuable business opportunities by not offering a fax service within its communication services. This gap meant that some potential customers—who still rely on fax for critical document transmission—sought alternative providers offering a more comprehensive solution. Without a trusted, integrated fax option, Cytracom risked losing customers who preferred a one-stop shop for all their communication needs, ultimately impacting retention, revenue, and its ability to serve the marketplace fully.

The Solution

Cytracom integrated Documo’s white-label cloud fax solution to close this gap, enabling it to deliver a complete suite of communication services on a single invoice. This seamless integration allowed MSPs and SMBs to simplify their billing, reduce complexity, and gain access to a modern, secure fax platform aligned with today’s regulatory and compliance demands. By complementing their existing VoIP and UCaaS offerings, Cytracom was able to present customers with a unified experience—consolidating voice, fax, and other communication tools under one trusted brand. This approach significantly enhanced their value proposition, strengthened their competitive edge, and made their offerings more attractive and comprehensive to a broader customer base.

“Documo made the ‘buy vs. build’ decision easy. They provided excellent service and support during our setup phase, so we are not concerned about using them for our fax service.” – Zane Conkle, CEO

The Result

By integrating Documo, Cytracom provides fax capabilities and other communication services on a single, easy-to-understand bill. This streamlined experience has strengthened their product portfolio and created substantial added value for their customers, who appreciate the convenience, reliability, and continuity of service. As a result, Cytracom’s MSP and SMB clients can improve their customer satisfaction and efficiency, while Cytracom benefits from a stronger market position and improved revenue potential. Ultimately, the partnership with Documo contributes to a more holistic solution that meets varied communication requirements—both traditional and cutting-edge—and keeps Cytracom’s customers fully connected and supported in their daily operations.

“We felt Documo’s powerful offering was the right fit for us to integrate a fax solution into our product portfolio fully.” – Zane Conkle, CEO

Get in touch with our fax experts:
+1 (888) 966-4922
sales@documo.com