Company Profile
Lumeca is a Saskatchewan-based healthcare technology company that provides remote access to locally licensed doctors via audio and video communication. They also offer a B2B solution physicians use to conduct virtual consultations and access many other valuable tools for healthcare providers.
“We were having a lot more errors than we’d expected. When we looked into it, we realized there are natural errors with fax given that it’s dated technology. So we looked at our provider’s docs a little more and saw that they admitted to not being the best at this, and since they were deprecating the product, they recommended Documo as a better solution.” – Levi Hamilton, VP of Product
The Problem
Lumeca has developed a telemedicine platform that allows doctors and patients to communicate and consult remotely. As part of the platform’s design, Lumeca needed a programmable fax solution to fulfill the faxes sent from their EMR and securely transmit the information to a destination. The existing solution caused many errors, and Lumeca was informed that the provider would soon discontinue the product.
The Solution
Their existing provider was planning to stop supporting their fax solution, so Documo partnered with them to transition customers to a more reliable and effective solution. After a quick Google search to learn more about the competition, they decided to trust the recommendation of their existing provider and choose Documo to integrate with their platform.
“We’ve only just started using Documo, but our experience so far has been that it is remarkably easy and intuitive.” – Levi Hamilton, VP of Product
The Result
Though they’ve just started using Documo, they’ve found it reliable, easy, and intuitive. Documo’s developer-friendly API makes it easy to access data in their EMR programmatically, populate fields in a PDF, and send mission-critical documents to their destinations. Once fully transitioned, Documo’s advanced fax-only infrastructure will help reduce errors and failures and improve overall deliverability.
We built our own EMR as part of our system. As much as we wanted to move to a fully electronic system, we realized fax is still the way to go in this industry. So instead of buying a fax machine, we decided to implement a service that would input fields programmatically from the EMR into a PDF and fax it off to the destination.
– Levi Hamilton, VP of Product
More about Documo
Our highly-rated, fully US-based customer service team stands ready to help you 24•7•365.
Why do Companies Switch to Documo?
- Advanced admin, user management, and permission settings
- Industry-leading reliability and fax completion rates
- US-based 24/7 support and account management
- Compliance and security – HIPAA, PCI, SOX
- Typical cost savings of 50% or more vs alternatives
We’ve helped hundreds of businesses modernize their fax infrastructure and eliminate all the headaches that come with traditional fax.
From our modern and intuitive user interface, advanced admin controls, and strict security and compliance standards, Documo is designed to make faxing simple, reliable, and secure.
Can Documo Help you?
Documo is built for healthcare. Our industry-leading Tier-1 carrier network and secure fax protocols ensure that your faxes reach their intended destination quickly and securely.
Get in touch with our fax experts:
+1 (888) 966-4922
sales@documo.com