Company Profile
For over 50 years, Medical Center Barbour has served Eufaula, Alabama. This hospital is licensed for 74 beds and provides services ranging from inpatient and surgical services to radiology, laboratory, and behavioral health services for senior citizens. Their highest priority is providing their community with quality healthcare with a patient-centered approach.
The Problem
Like many healthcare facilities, Medical Center Barbour does a lot of faxing. Before using Documo, they used several Xerox devices connected to a fax server they’d patched together over the years. They were getting complaints from patients and doctors’ offices saying they weren’t receiving faxes. When they switched to an all-VoIP phone system, they also realized they needed to update their fax system.
The Solution
After a quick Google search, they found Documo. Having read many reviews on Documo, they were impressed by how users in similar situations viewed the software as indispensable. They signed up, tested the product, and haven’t looked back. Documo has been a considerable benefit to their entire organization.
“We didn’t have fax machines in our offices, and we’d have to get up and go to another room and wait to fax things (and I fax all day long). We usually fax many pages, too, so I save a lot of paper not printing these things off. It makes my job a lot easier. My staff doesn’t have to get up from their desks to fax; they can do it directly from their computers, which saves us a lot of time every day.”
– Renae Farley, HIM Director
Documo has changed how the Medical Center Barbour team thinks about fax. They used to have to get up from their desks and go to a separate room to send faxes. Faxing hundreds of pages at a time (multiple times each day) becomes inconvenient. Documo has eliminated this problem, saving them enormous time and improving productivity. Plus, they’re thrilled to be wasting a lot less paper!
We had many doctor’s offices saying they weren’t getting faxes. With Documo, we know if something went through, and we have the history there to show exactly when and where something was sent as evidence.
– Renae Farley, HIM Director
Why do Companies Switch to Documo?
- Advanced admin, user management, and permission settings
- Industry-leading reliability and fax completion rates
- US-based 24/7 support and account management
- Security and compliant: HIPAA, SOC2, SOX
- Typical cost savings of 50% or more vs. alternatives
Can Documo Help You?
Documo is built for healthcare. Our industry-leading Tier-1 carrier network and secure fax protocols mean your faxes reach their intended destination quickly and securely.
We’ve helped hundreds of businesses modernize their fax infrastructure and eliminate all the headaches that come with traditional fax.
From our modern and intuitive user interface, advanced admin controls, and strict security and compliance standards, Documo is designed to make faxing simple, reliable, and secure.
Interested in a demo? Contact our sales team at sales@documo.com or call us at (888) 966-4922.