🔒 HIPAA-compliant, secure, & encrypted
Send out charts directly from Jane via our fax integration or access your account via the Documo portal for your inbound and outbound faxing needs.
Didn't find an answer? You can go to our Help center or contact us by email
All sensitive data is encrypted at rest. This means it cannot be accessed in any usable form outside of our secure web portal.
Our web interface and API access is accessible only through secure HTTPS connections.
Never pay again for hardware, software, or to maintain your fax infrastructure.
Fax APls, customer cover pages, auto-resends and more — so you can fax more efficiently.
Scale up or down as often as your business needs change — and pay only for what you use.
Didn't find an answer? You can go to our Help center or contact us by email
Absolutely. We offer a 14 day free trial (with full functionality) on all of our subscription plans. We encourage you to take us for a spin and see why we are the #1 online fax service in terms of performance, reliability, and customer service.
Yes! Through our partnership with Jane, you will have the ability to send charts out through the Jane app, as well as send/receive faxes through your Documo portal.
Nope. Our standard monthly subscriptions remain commitment-free, allowing you the flexibility to enjoy our services on a month-by-month basis with no strings attached. You can cancel at any time, and we've streamlined the cancellation process for your convenience.
Yes. Documo is built with enterprise-class security and compliance features. Learn more about how we secure your data and how we help with HIPAA compliance. We are also willing to sign a BAA. Please contact us if you need a BAA or have other custom needs.
Yes. Simply fill out our LOA for a port request and we will submit it to your current carrier on your behalf. If accepted the process usually takes 7-10 business days. There is a one time $15 USD charge to port your number. Note: some competing companies and/or carriers hold numbers "hostage" and can make the process difficult. By law they are required to release the number to you but they don't always comply. We will never hold your number hostage. It's yours and are free to take it with you if you ever decide to leave.
Either reach out to us directly at jane@documo.com, or check out our help guides at help.documo.com.
Documo and the entire family of Documo products are designed for organizations handling highly sensitive information and operating in regulated environments. Documo has a number of built-in security features to keep your data safe and help keep your organization regulation compliant.