All Your Questions Answered in One Place
Get the help you need with Documo’s easy-to-navigate Support Center. Whether you’re troubleshooting, learning new features, or seeking guidance, we’ve got the resources, articles, and personalized support to keep your workflow seamless and efficient every step of the way.
Contact SupportExplore Our Help Desk for Quick, Self-Service Solutions
Browse our Help Desk to find answers fast. From setup guides to advanced features, our articles provide the solutions you’re looking for.
Learn MoreIntegrate Seamlessly with Our Comprehensive API Documentation
Get started with our robust API documentation, designed to make integration simple and quick. Enable your systems to communicate with Documo effortlessly, with documentation that supports development and ensures secure, smooth data handling.
Learn MoreCheck Out Our FAQs for Fast, Direct Answers to Common Questions
Our FAQs are organized for easy navigation and cover setup, billing, troubleshooting, and much more. We’ll have you back on track in no time.
Do you require annual commitments for Fax Plans?
Nope! We offer a month to month plan with a free trial so you can try before you buy. However, scalable pricing is readily available for committed contracts. Contact sales to get a quote on that.
What if I have questions about what plan is best for me?
No Problem! Schedule a call with us for free consultation with an Adviser.
What type of support does Documo offer?
Documo offers a US based support team available via live chat, phone or email from 9am – 6 pm EST Mon-Fri. We promise fast response times and helpful support.
Does Documo have high reliability for Fax transmissions?
Yes! Documo’s proprietary fax network delivers industry leading 99.9% uptime with a 99.8% delivery rate.
What if I need more time in my trial?
Free trial is 14days. If you have specific questions or need an expert advice, contact sales
Does Documo Integrate with my EHR or other systems of record?
Documo offers industry leading APIs that allow for configurable integrations with almost any modern system. Questions about Integration, feel free to connect with our team.
Is Documo HIPAA compliant?
Yes! All Documo plans are HIPAA compliant with no added fees or costs.
Does Documo work with non-healthcare industries?
Yes! Documo will work perfectly with any regulated or non regulated industry.
What is Intelligent Document Processing?
Intelligent Document Processing is the future of compliant document management. It allows you to automatically process foxes into your systems of record with assisted automation. Learn more
Does Documo have an API only plan or Developers?
Yes. Contact Sales to learn about our API Partner options.
Where do Developers Access API Documentation?
Developers can access API documentation by clicking here.
Will Documo sign a Business Associate Agreement (BAA)?
Yes! Contact Sales for more information.
Can I keep my same fax number?
Yes! We can help you port your existing number into Documo.
Can I get a new fax number with my local area code?
Yes, you can pick a new number with your local area code or a Toll Free number. Your Choice!
How do I open a Documo Account?
Start with a Free trial and sign up online, or Contact Sales.
Does Documo offer a White Label or Reseller program?
Yes! Documo offers both options. Visit: Resellers and Contact Sales to learn about our Partner options.