Grand Strand Dermatology’s reliance on an outdated manual fax system had led to an unacceptable 20% rate of missing or incomplete faxes, negatively impacting patient referrals and care coordination. Fax handling was labor-intensive and time-consuming, with each fax taking an estimated fifteen minutes to process. In addition, the practice’s antiquated fax and document processing system was inadequate for newly revised Merit-Based Incentive Payment System (MIPS) reporting requirements. Grand Strand realized that it urgently needed a modern, efficient, and compliant solution to meet new reporting standards and ensure optimal patient care.

After researching multiple providers, Grand Strand Dermatology selected Documo based on its reliability, cost-effectiveness, and ease of integration. Documo quickly proved its value:

• Documo cut fax processing time down to just a few minutes per document, reducing staff time spent on faxing by over 80%.
• With Documo’s cloud-based setup, the clinic also reduced paper use by 60%, enhancing eco-friendliness and lowering supply costs.
• The solution’s custom reporting feature enabled automated MIPS tracking, eliminating the need for staff to spend hours gathering compliance and referral documentation.
• Documo’s reliability helped the clinic decrease the missed-referral rate to virtually zero, ensuring no gaps in patient care and strengthening referral partnerships.

Fax is quicker now. We don’t use paper near as much. Getting faxes in and put in the patient’s chart is instantaneous, so Documo has really helped to streamline our processes.

— Michael Barnhill, Clinical Manager, Grand Strand Dermatology

Documo enabled Grand Strand Dermatology to increase efficiency, process more patient referrals, and achieve MIPS compliance effortlessly with automated reports. With Documo’s streamlined system, the clinic now saves an average of twenty staff hours monthly on fax-related tasks, allowing it to dedicate more resources to optimal patient care.