Medical Center Barbour, a fifty-year-old community hospital in Eufaula, Alabama, was having serious issues with its outdated fax infrastructure. The hospital’s increasingly unreliable fax system relied on multiple Xerox devices connected to an old fax server. Both external providers and patients complained that critical faxes were delayed or missing.

The old fax system created inefficiencies, as staff had to waste time going to a designated fax room because they couldn’t manage faxing from their work stations. This caused delays in patient care, as medical staff had to wait for critical information to be faxed before making treatment decisions. Furthermore, the hospital’s recent switch to a Voice over Internet Protocol (VoIP) phone system complicated matters, as its fax system was not compatible with the new VoIP technology.

The hospital administrators recognized that all of these issues reduced efficiency, contributed to staff burnout, jeopardized HIPAA compliance, and, most importantly, could compromise patient outcomes. Ultimately, the administrators decided they needed a modern, reliable, scalable, cost-effective solution that could easily and seamlessly integrate with their existing technology infrastructure.