Accelerate Time to Market
Reduce development time and implement new features rapidly.
Join the Revolution in Cloud Fax and Document Processing
Documo is your complete solution for secure, compliant document processing. Going far beyond compliant, secure fax transmission, we simplify workflows and integrate seamlessly into existing systems.
Enhance Your Product’s Capabilities and Value with Documo
Our cloud fax and intelligent document processing solutions are leading the way to complete document and communications interoperability. Documo will help you meet your users’ evolving needs, simplify integration, and improve your product offerings.
Effortless Scalability
Documo grows with you, whether you need to send ten, ten thousand, or ten million pages a month.
Unsurpassed Security and Compliance
Documo includes built-in HIPAA compliance and industry-leading security features.
Increased User Satisfaction
Integrating Documo into your systems enables users to easily and efficiently manage faxes and speed up document workflows. We offer 99.9% uptime and a 99.8% delivery rate–enabling users to spend less time troubleshooting and more time on their core responsibilities.
Upgrading Lumeca Health’s Telemedicine Platform with Documo
The Challenge
Lumeca Health, a telehealth company based in Saskatchewan, provides virtual access to healthcare providers via its telemedicine platform. As part of its operations, Lumeca needs a secure and reliable fax solution to transmit Electronic Medical Records (EMRs); however, its existing fax provider frequently failed to meet the necessary security and compliance standards for HIPAA compliance. The lack of compliance increased the potential for regulatory penalties, making it essential for Lumeca to find a new solution.
In addition to these serious issues, Lumeca was experiencing frequent fax errors and transmission failures–technical issues that slowed workflows and caused disruptions in communication between doctors and patients. Lumeca realized that it urgently needed a modern, compliant, and secure fax solution that could be integrated seamlessly into their existing telemedicine platform without disrupting daily operations or workflows. And the solution needed to support the company’s continuing growth.
The Solution
Lumeca Health chose Documo’s cloud fax solution because its built-in features offered the security, compliance, reliability, and scalability the company urgently needed. Documo’s developer-friendly API allowed for stress-free integration with Lumeca’s telemedicine platform. The integration process took less than two months, with Documo’s team assisting Lumeca’s staff with system setup, data migration, and staff training.
Documo’s user-friendly platform allowed even Lumeca’s non-technical staff to adapt quickly to the new system. Documo’s solution reduced the number of fax errors by 40% and provided 99.9% uptime and a 99.8% delivery rate–significantly and safely increasing efficiency. Documo’s solution also proved to be cost-effective, reducing Lumeca’s operational expenses while maintaining high performance. Documo’s built-in scalability will enable Lumeca to accommodate future growth without worrying about infrastructure limitations.
We’ve only just started using Documo, but our experience so far has been that it is remarkably easy and intuitive to use.
— Levi Hamilton, VP of Product, Lumeca Health
Conclusion
Lumeca Health’s integration of Documo’s cloud fax solution resulted in significant operational improvements and efficiencies, making it the cost-effective choice. The company also achieved 100% HIPAA compliance, restoring provider and patient trust in its ability to safeguard confidential patient information. Finally, Documo’s scalable solution ensured that Lumeca was well-positioned to continue growing, while delivering secure, reliable, and compliant telehealth services.
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