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Documo Modernizes Montgomery County Court’s Fax System
The Challenge
The Montgomery County Common Pleas Court in Dayton, Ohio, handles a wide range of civil and criminal cases. Its staff were relying on a combination of traditional fax systems and virtual fax numbers that was becoming overly complex and expensive to maintain, as it required frequent repairs. The IT team was spending valuable time troubleshooting fax issues rather than focusing on more pressing technological needs. The Court needed a reliable, cost-effective fax solution that would not only lower costs but also be easy to use, highly secure, and compatible with both physical and virtual fax needs.
The Solution
The Court reached out to Documo for a tech demo and quickly realized that Documo’s modern cloud fax platform was the perfect fit for their needs. Compared to other solutions on the market, it offered a superior range of features at a lower cost, and its API allowed for hassle-free integration with the court’s physical and virtual fax lines.
Documo’s solution significantly simplified the Court’s fax processes, starting with its quick integration–facilitated by Documo’s customer support team–into their existing systems. The Court staff appreciated the availability of fax bridges, which allowed them to continue using their physical fax machines while integrating virtual faxes into their operations. This hybrid approach ensured that all staff could easily access the fax system without learning new, complicated processes.
Documo’s 99.9% uptime and 99.8% delivery rate enabled the IT staff to focus on pressing technical issues instead of fax-related problems. This, combined with reduced administrative burden, increased efficiency, and Documo’s competitive pricing resulted in a 50% reduction in the Court’s fax-related costs.
Documo has an excellent price range compared to its competitors, I’d say it’s half as much as other solutions. It also has easy availability of fax bridges, which is very convenient.
— Joseph Pecquet, IT Manager, Montgomery County Common Pleas Court
Conclusion
Montgomery County Court’s choice of Documo’s fax solution resulted in significant operational improvements and cost savings. With the easy integration of both physical and virtual fax lines, the Court’s workflow became streamlined, making communication more efficient and effective. Thanks to Documo, the Court now enjoys a modern, cost-effective, reliable, and scalable fax system that meets their current and future needs.
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Take advantage of these practical strategies to reduce fax burdens, integrate intelligent digital solutions, and enhance patient care. Stay current on industry trends and best practices to optimize your cloud fax and document workflows.
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