Glidian, a healthcare startup focused on payer and provider connectivity, had to reckon with a simple fact: despite its digital operations, much of the startup’s communication with health insurers and providers involved converting documents to fax format. This task required multiple manual steps, slowed workflows, and increased operational costs. So the company began searching for a cloud fax provider that could help them reduce administrative costs while increasing efficiency.

Glidian opted for Documo because of its simple integration and intuitive setup, backed by a responsive and knowledgeable support team. The integration of Documo features into its existing systems cut down manual data entry and sped up document processing, reducing Glidian’s fax handling times by over 70%. Documo’s solution also reduced the company’s paper usage by 60%, lowering costs and enhancing eco-friendliness–both important company goals. Documo’s reliable and secure platform enabled Glidian to handle a high fax volume with minimal intervention, ensuring that important payer communications were processed quickly.

Fax is quicker now. We don’t use paper nearly as much. Getting faxes in and put in the patient’s chart is instantaneous.

— Benj Kamm, VP of Product, Glidian

As Glidian fully realized the efficiency and cost-saving benefits of Documo integration, its staff were able to turn their focus from dealing with fax and document flow problems to more strategic tasks. Most importantly for the company, Documo enabled Glidian to prioritize the delivery of high-quality patient care. And, given Documo’s built-in scalability features, Glidian is confident in its ability to grow its customer base well into the future.