Increased Revenue
Our industry-leading secure and HIPAA-compliant cloud fax and efficiency-generating intelligent document processing enable you to find margins you didn’t think were possible.
Confidently Resell the Most Modern, Reliable Cloud Fax and Document Processing Solution
Retain customers and create new revenue streams as we continuously evolve towards complete document interoperability.
White Label, Resell, and Drive Profit
Expand your service portfolios, unlock new revenue streams, and ensure customer retention with Documo’s secure and compliant cloud fax and document solutions.
Guaranteed Reliability
Proven dependability, with 99.9% uptime and a 99.8% delivery rate, and best-in-class US-based customer support.
Uncomplicated Rebranding
White label Documo’s features under your own brand without any hassle.
Consistent Innovation
Documo is leading the evolution of cloud fax and document processing towards full communication and document interoperability.
Resellers
Expanding Cytracom’s Product Offerings with Documo’s Cloud Fax Solution
The Challenge
Cytracom, a provider of enterprise-grade Unified Communications as a Service solutions (UCaaS) to over 1,600 Managed Service Providers (MSPs), recently came face-to-face with a significant business challenge: While the company’s VoIP services were in high demand, they lacked a crucial feature most of their healthcare clients required—fax services. Without offering an integrated, reliable, and secure cloud fax solution, Cytracom risked quickly losing customers to competitors
Not just any integrated cloud fax solution would suffice. Cytracom needed a highly reliable and scalable cloud fax service that met strict HIPAA compliance requirements, was user-friendly, and had enterprise-wide scalability. The solution would have to be cost-effective for their customers that ranged from small operations to large healthcare systems. Time was of the essence, so integration had to occur quickly and seamlessly.
The Solution
After evaluating multiple options, Cytracom selected Documo’s cloud fax platform as the ideal fit for their needs. The decision to go with Documo was driven by its enterprise-grade reliability, cost-effectiveness, and speed and ease of implementation, which made the “buy vs. build” decision a simple one.
The integration process was smooth and efficient, with Documo providing support during setup and rollout. Cytracom’s clients could now manage both fax and voice services through one platform–a capability they demanded. The new fax solution also provided their clients with built-in bank-grade security and HIPAA compliance–necessary features in their sectors.
Cytracom realized immediate benefits from the Documo integration:
-
The number of fax-related support tickets fell by 40%, as the new solution was far more reliable and user-friendly.
-
Operational costs related to fax support dropped by 15%, freeing up resources for other growth areas.
-
The bundled services also led to a 20% increase in revenue, as more clients opted for the convenience of managing all communications in one place.
-
The scalability, cost savings, and enhanced customer satisfaction quickly positioned Cytracom to better compete in the market while offering a superior product suite.
Documo made the ‘buy vs. build’ decision easy. They provided excellent service and support during our setup phase, and we are confident in using them for our fax service.
— Zane Conkle, CEO, Cytracom
Conclusion
By partnering with Documo, Cytracom quickly and easily expanded its service offerings to include a robust cloud fax solution that seamlessly integrated with its existing VoIP platform. With 99.9% uptime, a 99.8% delivery rate, and built-in HIPAA-compliance and security features, Cytracom now offers a modern and competitive product suite, allowing it to retain and attract clients across highly regulated industries. And Documo’s enterprise-wide scalability is supporting the company’s continued growth and market leadership in the Unified Communications sector.
Ready to Attract New Clients and Increase Revenue?
We’re Here to Help. Let’s Get Started!
According to the New York Times
"[Documo] offers robust features, and it had the best fax quality in our testing." Find out why Documo is the fastest growing service in the industry.
Learn More >We Keep You Up to Date on the Latest Industry Insights
Take advantage of these practical strategies to reduce fax burdens, integrate intelligent digital solutions, and enhance patient care. Stay current on industry trends and best practices to optimize your cloud fax and document workflows.
View All
5 min read20 Lesser Known HIPAA Violations
Discover 20 unexpected HIPAA violations, like insecure texting, sharing on social media, and using non-compliant cloud storage.
Learn More
8 min read4 Simple Ways You Can Quickly Improve Patient Retention
Every healthcare professional recognizes the importance of patient retention. Keeping patients healthy and satisfied leads to better health outcomes and…
Learn More
7 min readPrivate: 5 Best Concord Cloud Fax Alternatives
Of all the office procedures that have been digitized, cloud faxing might be the one thing that feels like an…
Learn More
